Happy New Year to my readers! I hope that 2012 is a great year for everybody. My first post of 2012 is about Jamba Juice.
A couple of weeks ago I stopped by Jamba Juice on my way up to Park City. It was a Sunday morning and as I pulled in, I noticed that there were quite a few cars in the parking lot. When I entered, there were several people in line and several people waiting for their drinks. There was only one employee behind the counter, trying to take orders in between making the drinks. She was very friendly but moved EXTREMELY slow.
After we ordered, we sat at a table and I began to watch as many of the people that were waiting seemed extremely anxious. As the employee finished a large batch of drinks, I found myself confused by the fact that she didn't call anybody's name to pick them up, but instead placed them to the side.
Sitting at the table, I watched a total of five people walk in, and after waiting some time, walk out without purchasing anything. The employee didn't acknowledge them or apologize and offer to help them in just a moment, but instead continued making the drinks at her slow pace.
After 25 minutes, my drink was finally made. After purchasing my drink, somebody came in to pick up the order that she had set to the side, so it had apparently been a call ahead order. In my opinion, it may have been wise to complete the orders of the people that she had waiting in front of her before proceeding to complete that order.
I really enjoy Jamba Juice and will continue to visit, but I was shocked at the fact that they had one employee scheduled at a time that there was clearly a demand for more. If management has based their staffing on the amount of purchases, they should take a harder look and realize that sales are literally walking out the door. The unfortunate part is that these people may never return as a result of their brand interaction.
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