Sweet Tooth Fairy - Beyond Great

Sweet Tooth Fairy is a local Utah company that makes some AMAZING cupcakes and cakes.  I received some "over the top" customer service from them.  Here is a letter that I wrote to their corporate office back in June.

Good Afternoon,

I am writing to let you know about an amazing experience that I had with your Midvale store manager Rachel.  Earlier this week I was trying to order a cake for a party.  I had forgotten to order it because of the Memorial Day holiday and contacted Rachel the day before I needed the cake (I had actually intended to call the Foothill location but grabbed the wrong number from your website).  When Rachel answered, she explained that she would normally need two days advance notice to have a cake made.  Rather than letting it go at that, she began to ask follow up questions to see if there was any way that she could accommodate my order.  She gave me several options and even said that if she didn't have a large special order that was due in the morning, she would stay to make it happen.  Because I was really set on a cake, I said that I would call around and call back if nothing else worked.  Rachel said that if none of the other locations could do the cake, to call back and she would make it happen.

I ended up calling the Midvale location again and this time an employee named Terina answered.  I explained that I had talked to Rachel and Terina immediately knew my situation.  I said that I had decided to just order cupcakes because I understood that I should have called earlier.  Terina was extremely friendly and said that it wouldn't be a problem and that Rachel had said to take the cake order if I called back.  (Very impressive that there was communication and follow through on the store's part).  I let them know that I really appreciated the offer and the amazing customer service, but that I would just stick with the cupcakes because I was so late with my order.