So this blogging thing works, my page has already had over 60 views in the last 24 hours. Who knew?
Apparently Hotwire was one of those viewers, because I received a call from Amy at Hotwire this morning regarding my blog. Wow. What a breath of fresh air after the experience I had with them in the previous days. Amy was the epitome of excellent customer service, she listened to my concerns, apologized for my frustration, and offered to find ways to help resolve the problems.
Amy listened to every bit of my experience and gave background on all of the problems. She also accepted accountability for the poor customer service that had been provided by a Hotwire associate. Amy offered a compromise on my booking, and although I didn't take her up on the offer, the fact that she was willing to find middle ground was awesome!
Thank you Amy and the Hotwire social media associate that brought attention to my experience. I am thankful that the company realized it had made a mistake and made an effort to rectify it. Sometimes you win your most enthusiastic brand ambassadors when you can take a problem and turn it into something positive!
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