Okay, so here is the thing: I never thought I would start a blog or have anything to do with writing a blog, but here it is.
I have noticed that the one thing people seem to get really passionate about are their customer experiences or interactions with brands. Whether a person has an amazing experience, or a horrible experience, people like to share. This is one reason I wanted to write this.... but the main one is that I AM SO FRUSTRATED with poor customer service, that I think there should be a venue for supporting companies with good customer service, and for letting people know about companies with awful customer service.
I personally like to support companies that deliver great customer service, and I want to push the "poor customer service" companies into offering better customer service.
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